Beena "the App” provides predictive customer data technology "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
When you install the App, we are automatically able to access certain types of information from your Shopify account:
We collect all order information from your store, including product details, purchase amounts, and associated customer data. This information is used to analyze purchasing behaviors and to provide predictive data that helps us enhance our services and product offerings.
We gather detailed information about your products, along with additional metadata. We may also generate extra metadata based on existing product information. This data is mapped to order and customer information to perform analyses that improve our understanding of product performance and customer preferences.
We collect customer data from Shopify, which may include your contact information, purchase history, browsing behavior, and any other information available through Shopify. Additionally, we may obtain further insights and information about your customers from other sources and combine it with the data we collect. This helps us better understand your preferences and provide accurate predictions and profiling to enhance your shopping experience.
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information; Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device.
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information relating to our products or services.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@hibeena.com or by mail using the details provided below:
100 Signal Hill Rd
St John's, NL
A1A 1B3
Canada